Land Rover® Shop that works ONLY on LAND ROVERS/RANGE ROVERS | Factory Rover Computer, Software Update, Oil Change, Brake Repair, All major Repairs | A Local Family-Owned Business - Support LOCAL Business!
DISCLAIMER
MPORTANT SHOP POLICIES
Treatment of staff: IMPORTANT SHOP POLICIES
Treatment of staff: If at anytime the vehicle owner, or person representing the owner becomes disrespectful or abusive in any way to the staff, or is not responding to communication , we will immediately cease work on the vehicle or decline to start working on the vehicle. Payment for all work performed up to that point will be due immediately, in cash , if credit card was paid as a deposit it will be refunded and customer must bring cash for all work preformed up to this point, and the vehicle must be removed from the shop, finished or unfinished, immediately by the customer at staff’s discretion. This includes but not limited to venders, drivers , customers, or anyone who enters our shop must treat the staff with courteousness , or you will be invited to leave voluntarily and if not we will make other arrangements for your departure from Top Line Jag Repair. Vendors under contract will be subject to loss of contract thru written notice to your company. I will not continue to do business or permit anyone inside our facility that is not behaving nicely.
Regarding use of a credit card, British 4X4 Staff reserves to right to refuse to accept a credit card from anyone and also will at any point if we don’t trust the transaction refund a credit card previously paid by deposits and cash will be required to get vehicle back. The signatures on a credit card transaction must be completed by the customer before vehicle can be removed from the shop, it is the customer’s responsibility to email back any signatures required, on credit card slips, authorization to run credit card and invoices, this must include a picture of the drivers license and if we ask for a picture of the top of the credit card statement that shows the name an address of the authorized credit card account holder, as proof that the correct authorized person for the credit card is using it.
All work preformed must be paid a deposit of the full amount of all parts and half the labor before we will begin the job. The credit card and estimate must be signed and faxed or emailed to us, if you are not presently at the shop, before we will order parts or begin the work. Once the work that was authorized is completed it must be paid immediately. If further work is requested, even it the diagnosis of it was included or found during the work just completed , the work still must be paid in full and will require another deposit of parts paid in full with half the labor paid before we begin the additional work. The balance for each authorized estimate is due when the work is completed; otherwise you will have to pay a fee of $55.00 a day storage for remaining bills under $5,000. If the remainder is over $5,000, the storage is $100.00 a day; if remainder is over $10,000, the storage is $200 per day. Also, even if the bill is paid partly or in full but the vehicle not removed within 48 hours, storage of $55.00 a day must be paid for vehicles that can be parked outside or $300 a day for any vehicle we have to park inside. At 30 days in either situation we will obtain the Title through either a mechanics lein or storage lein and sell the vehicle. For any lengthy repair (over two weeks), we will call you either each Friday to be paid for what we have completed that week, or when the amount due reaches $5,000. This amount must be paid immediately or we will stop on the vehicle, and after 48 hours the storage charges listed above will be added to the invoice and will have to be paid along with whatever is owed for repairs, in full, for us to begin working on the vehicle again .
